A pet's history ends up scattered across every clinic it visits, mostly on paper. I designed one record for vets, receptionists and owners that goes wherever the pet does.
Type
Personal concept project
Role
Research and product design
Research
10+ clinics, 45+ pet parents
Surfaces
Clinic web app, owner mobile app
Quro, the reason this exists
hi. this is my medical history, and it's a mess.
Overview
Care follows the pet. Records follow the clinic.
Quro started at one clinic, then saw three more. Watch where his records go.
Today, every clinic hands back Quro's records in its own format.
stop 1Neighbourhood clinicPuppy vaccines
Puppy vaccinations
Deworming chart
stop 2Speciality hospitalSkin allergy
Skin allergy prescription
stop 3Imaging centreDiagnostics
Blood test, CBC
Pelvic ultrasound
Hip X-ray
stop 424×7 hospitalEmergency
Emergency visit note
What the next vet gets
a pile of papers, PDFs and chats, in no particular order
2 records so far, from one clinic.
35Mpet-owning households in India, most keeping a paper booklet
10+clinics and hospitals I visited
45+pet parents I spoke with
The product
One record, three people
Pick a moment, then flip between before and after.
The clinic floor
The problem
Two systems. Neither gives you the whole picture.
Large hospitals
Digital, but locked in the hospital.
WorksStructured and complete, for their own vets.
BreaksFewer, pricier, rarely the closest. Records live in that hospital's app.
Neighbourhood clinics
Paper booklets and handwritten notes.
WorksFast, and fits how a busy clinic runs.
BreaksBooklets get lost. The history never builds up.
We do get the records. Just never in one place, or in order.
A pet's medical historywhat is scattered across every clinic it visits,where it breaks
and it's mostly on paper,the format
so each vet decides with only part of it.what it costs
It needs one record that stays with the pet,what it needs wherever it's treated.
How might wedesign a lifelong medical record that stays with a pet, wherever it receives care?
Key decisions
The pet is the constant. Not the owner, not the clinic.
So every kind of care has a way into the same record.
Large hospitals
Records stay in each hospital's app.
→
The record belongs to the pet.Every visit adds to one timeline.
Neighbourhood clinics
Notes land on whatever paper is nearby.
→
A front-desk summary counts.Typed by the vet, or logged by the receptionist after.
Clinics not on Pet Ahead
Nothing connects them.
→
The owner scans the paper in.A prescription or report joins the record.
Trade-offs
Designed for small clinics, and what that cost
What a small clinic runs on
One shared computerAt the front desk, used by everyone.
Almost no trainingStaff learn on the job, between patients.
No personal phonesWork doesn't happen on staff's own phones.
Patchy internetIt drops, often mid-visit.
ChoseFront-desk summaries count as recordsOverFull notes from every vet
CostSome visits are thin
ChoseThe queue follows the clinic's own orderOverFixed appointment slots
CostLess data on wait times
ChoseOwners can scan in paper from any clinicOverOnly records made in the app
CostScans aren't verified data
VisitConsultationRecord growsOwner informedReminderNext visit has context
the more it's used, the more it's worth
Free for owners, always. Clinics subscribe.
StarterSmall clinics₹999/mo
GrowthMid-size clinics₹2,999/mo
EnterpriseHospitals~₹15,000/mo
What's next
Not tested yet. Here's the first test.
Not tested yet
Can a vet at a new clinic answer Quro's steroid question from the record alone?
Then: consultations that start with the history on screen, and records shared with a new clinic.
Every gap in this system was a decision nobody made.
